Setup Account Access Code
Create Account Access Code
Reset Account Access Code
Unfreeze or Unlock Account Access Code
Change Account Access Code
PECU e-Branch / PhoneStep General Information
Account Accessibility Through PECU e-Branch
Account Access Code Issued to Joint Owner or Authorized Signer
Multiple Account Access
Fees on Transactions Performed Through PECU e-Branch
Browsers and Internet Service Provider (ISP)
Using Quicken or MS Money
Define File Types
Cookies
Setup Account Access Code:
An application must be completed (signature required) to initiate access to PECU e-Branch. After completing the application, you can mail it to PECU or deliver it to any branch office. Please do not email or fax the application. PECU will not process emailed or faxed applications. Please allow 5 business days for your application to be processed.
After the application has been processed, your account will be set-up to accept your personalized 4-digit access code. Only the primary member of the account is authorized to create the account access code. Or, if your account is currently set-up for PhoneStep (audio response system), your PECU e-Branch access code will be the same as the PhoneStep access code.
Please perform the following procedures to create your new, personalized, 4-digit access code. Important: The primary member must create the personal 4-digit access code through PhoneStep.
1. Call PhoneStep at 479-6482 or 1-800-346-6482.
2. Enter your base account number, then press the pound key (#).
3. PhoneStep will thank you and will then request for you to create your personalized access code. Enter a 4-digit access code. Re-enter to confirm. Press the pound key (#) after each entry.
4. PhoneStep will request for you to verify the social security number of the primary member, then press the pound key (#).
5. Your access code has been created and will be the same when you login to PECU e-Branch, your online banking system.
Your PECU e-Branch and PhoneStep access codes will always be the same. If you change your access code on either PECU e-Branch or PhoneStep, the other will honor the access code change. The primary member has control of the access code and can change it at any time. As with any other passwords or access codes you may have, please keep your PECU e-Branch access code confidential and protect it from others. Memorize your access code. Do not write it down where it is accessible to others.
If you have forgotten your access code for PECU e-Branch/PhoneStep, your account access code must be reset. Only the primary member of the account is authorized to take the proper steps to reset the account access code. The joint owner(s) or authorized signer(s) of the account are not authorized. For security issues and concerns, PECU does not reset accounts over the phone or by email. The following procedures must be performed to reset your account access code:
- The primary member must request in writing to reset the account access code.
- The written request must include the date, account number, social security number, callback phone number and the primary member's signature.
- The primary member's signature is required on the written request for security verification.
- The written request can be mailed to PECU, delivered to any branch office, or submitted by fax at (512) 474-2731 to the attention of Membership Department. Please include a daytime phone number if the Membership Department should need to contact you.
Once your account access code has been reset, follow the instructions above to create an account access code.
This security verification measure is enforced and is effective if an unauthorized user or an impostor is attempting deceit by impersonating the primary member to access the account.
Unfreeze or Unlock Account Access Code:
During a login, you have three attempts at entering your access code. After three unsuccessful attempts your account will be frozen or locked. Only the primary member of the account is authorized to take the proper steps to unfreeze or unlock the account access code. The joint owner(s) or authorized signer(s) of the account are not authorized. For security concerns, PECU does not unfreeze or unlock accounts over the phone or by email. The following procedures must be performed to unfreeze or unlock your account:
The primary member must request in writing to unfreeze or unlock the account.
The request must include the date, account number, social security number, callback phone number and the primary member's signature.
The primary member's signature is required on the written request for security verification.
The written request can be mailed to PECU, delivered to any branch office, or submitted by fax at (512) 474-2731 to the attention of Membership Department.
Once your account access code has been unlocked, you may attempt to login with the same access code.
This security verification measure is enforced and is effective if an unauthorized user or an impostor is attempting deceit by impersonating the primary member to access the account.
The primary member has control of the access code and can change it at any time. Only the primary member of the account is authorized to take the proper steps to change the account access code. The joint owner(s) or authorized signer(s) of the account are not authorized. For security concerns, PECU does not change access codes for the primary member. The following procedures must be performed to change your account access code:
- Login to PECU e-Branch with your current access code. The Account Information page displays.
- From the Account Information page, select Change Access Code. The "Change Access Code" page displays.
- The system will request for you to enter your NEW 4-digit acess code, and to repeat the NEW access code. Click-on the Continue button.
- The system will request to 'Process?'. Click-on the Continue button to process.
- The system will display "This service has been completed". You have successfully changed your account access code.
Once the account access code has been changed, it is the primary member's responsibility to notify the joint owner(s) and/or authorized signer(s) that the old access code is no longer valid. Your PECU e-Branch and PhoneStep access code will always be the same. If you change your access code on either PECU e-Branch or PhoneStep, the other will honor the access code change. As with any other passwords or access codes you may have, please keep your PECU e-Branch access code confidential and protect it from others. Memorize your access code. Do not write it down where it is accessible to others.
PECU e-Branch / PhoneStep General Information
Account Accessibility Through PECU e-Branch:
PECU e-Branch is accessible 24 hours a day, 7 days a week unless the computer system is down, or is inaccessible for a short time due to daily, monthly, or quarterly processing. Occasionally, for a short time, the account may not be accessible if your account is in use by a posting program performing a transaction on the account.
Transactions performed through PECU e-Branch may not be completed due to the following:
Insufficient funds
Hold on the balance
Funds pledged as collateral on loan
Loan is not current
Number of electronic transfers limit has been reached on specific savings accounts for the month
If additional information is needed or you have questions concerning PECU e-Branch, please call our office at (512) 474-1955 or email us at member@pecutx.org.
Account Access Code Issued to Joint Owner or Authorized Signer:
The primary member is responsible for giving the account access code to the joint owner(s) and/or authorized signer(s) of the account. For security concerns, PECU does not issue the account access code to joint owner(s) or authorized signer(s).
If the primary member has issued the access code to a joint owner(s) or authorized signer(s) and wishes not to have them access the account any longer, the primary member will have to change the access code in PECU e-Branch or PhoneStep.
If you have several accounts with PECU, you will be able to perform transactions from one account to another account where you are the primary owner. An access code is required for each account. Also, you may perform transfers from your account to another account in which you are a joint owner or authorized signer. To initiate this service, a PECU Multiple Account Access Application must be completed with both your signature and the primary member's signature of the other account. You may download a PECU Multiple Account Access Application from our web site, or you may request an application to be mailed or faxed to you. After completing the application, you must mail it to PECU or deliver it to any branch office. Please do not email or fax the application. PECU will not process emailed or faxed applications. Please allow 5 business days for your application to be processed.
Fees on Transactions Performed Through PECU e-Branch:
There are no fees charged on transactions and inquiries performed through PECU e-Branch except for check stop payment, check copy, and check reorder. Refer to the Service and Fee Schedule for the fee amount. Also, fees may be charged on transactions and inquiries requested over the phone to our Member Services Department that can be performed through PECU e-Branch or PhoneStep.
Browsers and Internet Service Provider (ISP):
To access PECU e-Branch, your personal computer must have Internet access and a browser. The two most popular browsers used are Microsoft Internet Explorer and Netscape Navigator. The browser level (or version) is very important to access and take full advantage of PECU e-Branch.
In June 2003, PECU e-Branch was upgraded with new enhanced security software, which now requires your browser to be upgraded to the most recent version to take full advantage of the security requirements.
Microsoft Internet Explorer must be version 6.0 or higher. Netscape Navigator must be version 7.0 or higher.
Please be advised that you should always upgrade your browser level (version) to the most recent version and upgrade with any related service pack or patches as they are released. Your personal computer will be less vulnerable to security threats and issues as you navigate throughout the Internet.
The browser must be SSL 3.0 (Secure Socket Layer 3.0) compatible. Microsoft Internet Explorer version 6.0 or higher and Netscape Navigator version 7.0 or higher satisfy the SSL 3.0 requirement. Secure Socket Layer security feature will be described in more detail in the next section. Older versions of these browsers and other browsers may function, however PECU e-Branch does not support them.
If your Internet Service Provider is America Online (AOL), your personal computer must be installed with version 4.0 or higher. PECU e-Branch utilizes the Java programming language found in AOL. PECU e-Branch will not support versions less than 4.0 of AOL.
Use these instructions if you are having problems using Quicken or MS Money with Internet Explorer 6.0 when performing history downloads, since the Multipurpose Internet Mail Extension (MIME) content type for the document is not defined.
Define File Types
Please note: PECU e-Branch makes downloads available in both QIF and OFX formats. Intuit, the producer of the Quicken software, has phased-out the QIF format. Therefore, issues with QIF formatted files are no longer supported by Intuit. As a result, although you can still download QIF files through PECU e-Branch, we recommend you use the OFX format, since the producers of PECU e-Branch also no longer provides QIF support.
Internet Explorer 6.0
If you are using Internet Explorer version 6.0, follow these steps to define the correct content type:
1. Double-click My Computer then select Folder Options from the Tools menu.
2. Click the View tab and verify that 'Hide file extensions for known file types' is not selected. If it is, deselect it.
3. Click OK.
4. Click the File Types tab.
5. Click the New button.
6. In the Create New Extension window, enter qif or ofx in the file extension box, depending on the version of personal banking software used.
7. Click OK.
8. Under Details for qif or ofx file extension, click Change. This opens an 'Opens With' window.
9. In the section "What do you want to do?', select 'Select the program from the list'.
10. Click OK.
11. At "Choose the program you want to use", scroll down the list of applications and select Notepad.
12. Click OK.
13. This returns you to the Folder Options window. Now, under "Details for qif or ofx extensions", it should read 'Opens with Notepad'.
14. Click Apply. It is important to click Apply before clicking OK.
15. Click OK.
16. Close the My Computer window.
The browser must be configured to 'Always accept cookies' for the SSL security feature to function. The default configuration for all browsers is to accept cookies. Cookies are text file data written to a personal computer's hard drive by the browser, which stores information about you that you provide and the choices you make while in a web site. Cookies are not destructive or malicious in nature. Cookies contain information useful to PECU e-Branch about the member, which makes the member's experience using the web site much smoother. Without cookies, the member would have to re-enter the account number and access code each time a new page on the web site was accessed. PECU e-Branch must use cookies to execute the security features and optimizing operations and transactions conducted by the member.
Cookies created by PECU e-Branch track which member accessed, when the member accessed, and where the member accessed the PECU e-Branch web site. The cookies created by PECU e-Branch cannot be used in a malicious or destructive manner because all data within the cookies are encrypted twice.
Note: Segments of this document were inserted and referenced from Symitar Systems, Inc. MemberConnect Web Installation Training Manual.
