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PHONESTEP GUIDE

PECU’s audio response system is called “PhoneStep.” It helps you access your account 24 hours a day, 7 days a week using your touch-tone phone. This guide contains helpful information to help you maximize your PECU PhoneStep experience.

Before You Begin:
    If you know the menu selection you wish to enter, you may interrupt PhoneStep at anytime.
    Enter dates as 6-digit numbers.
      Example: April 19, 2013 would be 0 4 1 9 1 3
    Enter dollar amounts without decimals.
      Example: $25.00 would be 2 5 0 0
*If PhoneStep is not in service, the Financial Services Department can be reached during normal business hours at 512-474-1955 or 800-772-1955 option 5.

INSTRUCTIONS
  • Call 512-479-6482 or 800-346-6482 then press 1 to login.
  • PhoneStep will ask you to enter your account number followed by #.
  • PhoneStep will ask you to enter your security code (this can be 4-16 digits). First time callers will be prompted to enter the last four of your Social Security number followed by #. The system will then prompt you to select a new security code (4-15 digits).
  • Select your desired menu option.


  • Main Menu
    Transaction
    Service Code
    Account Inquiry
    1
    Transfer Funds
    2
    Lost/Stolen ATM/Debit Cards
    3
    Activate an ATM/Debit Card
    4
    To Change your Security Code
    6
    PhoneStep Instructions
    7
    Repeat this menu
    9

    Account Inquiry Menu
    If you select menu item “1,” a list of available shares will be voiced as the last three digits of your member number (and any linked member numbers) followed by the share/loan ID #. Shares will be listed as “S” and share ID #. Loans will be listed as “L” and loan ID #.

    Checking Menu
    Transaction
    Service Code
    Balance Information
    1
    Recent Withdrawals
    2
    Recent Deposits
    3
    Check Transactions
    4
    Recent Check Clearings
    1
    Stop Payment
    2
    Check Reorders
    3
    Send a Check
    4
    Specific Transaction
    5
    Check #
    1
    Amount
    2
    Date
    3
    Dividend Information
    6
    Acct. Summary by Fax
    7
    Return to Previous Menu
    8
    Repeat Menu
    9

    Savings & IRA Menu
    Transaction
    Service Code
    Balance Information
    1
    Recent Withdrawals
    2
    Recent Deposits
    3
    Specific Transaction
    5
    Amount
    1
    Date
    2
    Dividend Information
    6
    Acct. Summary by Fax
    7
    Return to Previous Menu
    8
    Repeat Menu
    9

    Certificate Menu
    Transaction
    Service Code
    Balance Information
    1
    Last Dividened Paid
    2
    Maturity Date
    3
    Acct. Summary by Fax
    5
    Return to Previous Menu
    8
    Repeat Menu
    9

    Loan Menu
    Transaction
    Service Code
    Balance Information
    1
    Last Payment Date
    3
    Payment Information
    4
    Loan Advances (Ready Credit)
    5
    Interest Information
    6
    Acct. Summary by Fax
    7
    Return to Previous Menu
    8
    Repeat Menu
    9


    PECU’s web address is www.pecutx.org. PECU offers a full suite of free online services through our online e-Branch. Services include e-Bill Pay, e-Statements, e-Alerts and e-Loan applications. If you would like to start using e-Branch, call PECU’s Financial Services Department at 512-474-1955, or 800-772-1955 outside of Central Texas. You can also stop by any PECU lobby branch. PECU is here to help you!