E-mails and text messages are being sent to random individuals claiming to be from Xfinity, a provider of internet services. The e-mail or text states the individual’s payment was not able to be processed and the company needs more information to process the payment. The e-mails or texts ask for an individual’s full name, username, password, Social Security number and additional personal information.
If you receive an e-mail or text from a company stating that there has been a problem with a payment on your account, you should call the company. Do not call them using the phone number provided in the e-mail or text, but rather search for the company’s information either from a past bill or online. No legitimate company will ask you for personal information such as your Social Security number or password via e-mail or text. If you have received a phishing e-mail or text such as this, simply delete it. Never click on a link within an e-mail or text unless you are sure it is coming from a legitimate company that you actually do business with.
If you have given out your personal information please call PECU at 800.772.1955, option 3. A Financial Services Representative can help determine the best way to protect your PECU account.