PECU’s audio response system is called “PhoneStep.” It helps you access your account 24 hours a day, 7 days a week using your touch-tone phone. This guide contains helpful information to help you maximize your PECU PhoneStep experience.
Before You Begin:
If you know the menu selection you wish to enter, you may interrupt PhoneStep at anytime.
- Enter dates as 6-digit numbers.
Example: April 19, 2013 would be 0 4 1 9 1 3
- Enter dollar amounts without decimals.
Example: $25.00 would be 2 5 0 0*If PhoneStep is not in service, the Financial Services Department can be reached during normal business hours at 512-474-1955 or 800-772-1955 option 5.
Instructions
Call 512-479-6482 or 800-346-6482 then press 1 to login.
PhoneStep will ask you to enter your account number followed by #.
PhoneStep will ask you to enter your security code (this can be 4-16 digits). First time callers will be prompted to enter the last four of your Social Security number followed by #. The system will then prompt you to select a new security code (4-15 digits).
Select your desired menu option:
Main Menu
| Transaction | Service Code |
|---|---|
| Account Inquiry | 1 |
| Transfer Funds | 2 |
| Lost/Stolen ATM/Debit Cards | 3 |
| Activate an ATM/Debit Card | 4 |
| To Change your Security Code | 6 |
| PhoneStep Instructions | 7 |
| Repeat this menu | 9 |
Account Inquiry Menu
If you select menu item “1,” a list of available shares will be voiced as the last three digits of your member number (and any linked member numbers) followed by the share/loan ID #. Shares will be listed as “S” and share ID #. Loans will be listed as “L” and loan ID #.
Checking Menu
| Transaction | Service Code |
|---|---|
| Balance Information | 1 |
| Recent Withdrawals | 2 |
| Recent Deposits | 3 |
| Check Transactions | 4 |
| Recent Check Clearings | 1 |
| Stop Payment | 2 |
| Check Reorders | 3 |
| Send a Check | 4 |
| Specific Transaction | 5 |
| Check # | 1 |
| Amount | 2 |
| Date | 3 |
| Dividend Information | 6 |
| Acct. Summary by Fax | 7 |
| Return to Previous Menu | 8 |
| Repeat Menu | 9 |
Savings & IRA Menu
| Transaction | Service Code |
|---|---|
| Balance Information | 1 |
| Recent Withdrawals | 2 |
| Recent Deposits | 3 |
| Specific Transaction | 5 |
| Amount | 1 |
| Date | 2 |
| Dividend Information | 6 |
| Acct. Summary by Fax | 7 |
| Return to Previous Menu | 8 |
| Repeat Menu | 9 |
Certificate Menu
| Transaction | Service Code |
|---|---|
| Balance Information | 1 |
| Last Dividened Paid | 2 |
| Maturity Date | 3 |
| Acct. Summary by Fax | 5 |
| Return to Previous Menu | 8 |
| Repeat Menu | 9 |
Loan Menu
| Transaction | Service Code |
|---|---|
| Balance Information | 1 |
| Last Payment Date | 3 |
| Payment Information | 4 |
| Loan Advances (Ready Credit) | 5 |
| Interest Information | 6 |
| Acct. Summary by Fax | 7 |
| Return to Previous Menu | 8 |
| Repeat Menu | 9 |
PECU’s web address is www.pecutx.org. PECU offers a full suite of free online services through our online e-Branch. Services include e-Bill Pay, e-Statements, e-Alerts and Loan applications. If you would like to start using e-Branch, call PECU’s Financial Services Department at 512-474-1955, or 800-772-1955 outside of Central Texas. You can also stop by any PECU lobby branch. PECU is here to help you!