IN CASE OF ERRORS OR INQUIRIES ABOUT YOUR STATEMENT OF OPEN END LOAN ACCOUNT(S) MARKED WITH AN ASTERISK(*)
The Federal Truth in Lending Act requires prompt correction of mistakes on your Loan Statement. If you think your Statement of Account is wrong, or if you need more information about a transaction on your Statement of Account, write us (on a separate sheet) at
PUBLIC EMPLOYEES CREDIT UNION – P.O. BOX 2205 – AUSTIN,TX 78768-2205
As soon as possible.
WE MUST HEAR FROM YOU NO LATER THAN 60 DAYS AFTER WE SENT YOU THE FIRST STATEMENT OF ACCOUNT ON WHICH THE ERROR OR PROBLEM APPEARED. YOU CAN TELEPHONE US, BUT DOING SO WILL NOT PRESERVE YOUR RIGHTS.
In your letter, give us the following information:
-Your name and account number
-The dollar amount of the suspected error
-Describe the error and explain, if you can, why you believe there is an error.
-If you need more information, describe the item you are unsure about.
You do not have to pay any amount in question while we are investigating, but you are still obligated to pay the parts of your Statement of Account that are not in question. While we investigate your question, we cannot report you as delinquent or take any action to collect the amount you question.
Special Rule for Credit Card Purchases
If you have a problem with the quality of goods or services that you purchased with a credit card, and you have tried in good faith to correct the problem with the merchant, you may not have to pay the remaining amount due on the goods or services. You have this protection only when the purchase price was more than $50 and the purchase was made in your home state or within 100 miles of your mailing address (if we own or operate the merchant, or if we mailed you the advertisement for the property or services, all purchases are covered regardless of amount or location of purchase.)