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Fraud Center

Two-Factor Authentication Phishing

Two-factor authentication is one of the most important controls we implement to protect the security of your information. However, recent social engineering attacks against two-factor authentication demonstrate that you can’t rely on technology alone. We have become aware of several incidents at other institutions in which criminals have tried to bypass the protection offered by two-factor authentication. The attacks employ phishing messages, fake login pages, and persuasive follow-up to induce the victim to give up an authentication code. PECU will never ask for your two-factor authentication code. If you are having difficulty or notice any suspicious activity on your account, please contact us and we will issue a new code to your email or mobile device immediately.

Fraudulent Text Alerts

As a security precaution, we wanted to update you that PECU has received some reports that members received text messages that appear to be coming from PECU asking recipients to call a phone number and enter their debit card information. PECU does not send unsolicited text messages. If you have received and entered this information, please contact PECU to have your card closed to avoid the possibility of fraudulent activity.

Card Fraud Prevention Service

In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential card fraud.

Here’s how it works:

  1. When potential card fraud is detected, your card may be blocked and our fraud center will immediately send a text message asking you to verify whether the purchase(s) were authorized
    by you.
  2. If you do not respond, an e-mail will be sent asking you to verify whether all transactions were authorized by you or whether there is fraud where at least one transaction was not
    authorized by you.
  3. If you still have not responded, you will receive automatic phone calls asking for you to confirm or deny fraud. Automated calls will be sent between 8 am and 9 pm and will never
    ask for your PIN or account number.

If you confirm all transactions are valid, your card will instantly be reinstated.

If you confirm fraud, your card will be cancelled and you will be asked to contact our fraud center to begin a card dispute. You will then need to contact Financial Services at 512-474-1955,
option 3 to request a dispute form and a replacement card.

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