Card Fraud Prevention Service
In our continuing efforts to keep your accounts secure, we’ve improved our alert system for potential card fraud.
Here’s how it works:
1. When potential card fraud is detected, you will receive an automatic email notification from PECU with the option to select whether the purchase(s) were authorized by you.
2. If you do not respond to the e-mail within twenty minutes, you will then receive a text alert from 32874, which also has a fraud or no fraud option. Consider adding short code 32874 to your cell phone contacts as “PECU Fraud Center.”
3. If there is no response received from you, twenty minutes after the text alert you will receive automatic phone calls (*See below) to confirm or deny fraud. Automated calls will be sent between 8am and 9pm and will never ask for your PIN or account number.
*The phone number for our PECU Fraud Center has changed to 1-800-417-4592. If you add this number to your phone contacts and label it “PECU Fraud Center,” it will display whenever you get a call from this number. To verify or update your contact information, please contact Financial Services at 512-474-1955.