Notice: We will be closed Thursday, Nov 23rd and Friday, Nov 24th for Thanksgiving.

PhoneStep

PECU’s audio response system is called “PhoneStep.” It helps you access your account 24 hours a day, 7 days a week using your touch-tone phone. This guide contains helpful information to help you maximize your PECU PhoneStep experience.

Before You Begin:

If you know the menu selection you wish to enter, you may interrupt PhoneStep at anytime.

  1. Enter dates as 6-digit numbers.

Example: April 19, 2013 would be 0 4 1 9 1 3

  1. Enter dollar amounts without decimals.

Example: $25.00 would be 2 5 0 0*If PhoneStep is not in service, the Financial Services Department can be reached during normal business hours at 512-474-1955 or 800-772-1955 option 5.

Instructions

Call 512-479-6482 or 800-346-6482 then press 1 to login.
PhoneStep will ask you to enter your account number followed by #.
PhoneStep will ask you to enter your security code (this can be 4-16 digits). First time callers will be prompted to enter the last four of your Social Security number followed by #. The system will then prompt you to select a new security code (4-15 digits).

Select your desired menu option:

Main Menu

Transaction Service Code
Account Inquiry 1
Transfer Funds 2
Lost/Stolen ATM/Debit Cards 3
Activate an ATM/Debit Card 4
To Change your Security Code 6
PhoneStep Instructions 7
Repeat this menu 9

Account Inquiry Menu

If you select menu item “1,” a list of available shares will be voiced as the last three digits of your member number (and any linked member numbers) followed by the share/loan ID #. Shares will be listed as “S” and share ID #. Loans will be listed as “L” and loan ID #.

Checking Menu

Transaction Service Code
Balance Information 1
Recent Withdrawals 2
Recent Deposits 3
Check Transactions 4
Recent Check Clearings 1
Stop Payment 2
Check Reorders 3
Send a Check 4
Specific Transaction 5
Check # 1
Amount 2
Date 3
Dividend Information 6
Acct. Summary by Fax 7
Return to Previous Menu 8
Repeat Menu 9

Savings & IRA Menu

Transaction Service Code
Balance Information 1
Recent Withdrawals 2
Recent Deposits 3
Specific Transaction 5
Amount 1
Date 2
Dividend Information 6
Acct. Summary by Fax 7
Return to Previous Menu 8
Repeat Menu 9

Certificate Menu

Transaction Service Code
Balance Information 1
Last Dividened Paid 2
Maturity Date 3
Acct. Summary by Fax 5
Return to Previous Menu 8
Repeat Menu 9

Loan Menu

Transaction Service Code
Balance Information 1
Last Payment Date 3
Payment Information 4
Loan Advances (Ready Credit) 5
Interest Information 6
Acct. Summary by Fax 7
Return to Previous Menu 8
Repeat Menu 9

PECU’s web address is www.pecutx.org. PECU offers a full suite of free online services through our online e-Branch. Services include e-Bill Pay, e-Statements, e-Alerts and Loan applications. If you would like to start using e-Branch, call PECU’s Financial Services Department at 512-474-1955, or 800-772-1955 outside of Central Texas. You can also stop by any PECU lobby branch. PECU is here to help you!