Security and confidentiality are critical components of a financial institution’s online banking system. Public Employees Credit Union understands the security and privacy issues and concerns involved in an online banking environment. PECU is committed to provide safe and secure measures to protect PECU members account information and financial transactions being transported to and from their personal computers over the Internet.
Three key components incorporated in PECU e-Branch to provide safe and secure financial transactions over the Internet are Secure Sockets Layer (SSL), computer/browser registration, and the firewall. All three components will be discussed in more detail to further educate yourself about your online banking system and maintain confidence when conducting transactions and inquiries.
Your PECU Temporary Access Code (TAC) is a security element that protects your account from unauthorized users. The TAC is used to electronically register a user’s computer and link the registration to the user’s Login ID and password, effectively restricting unauthorized access from any unregistered computer. When you first log into your account, enter the login ID you were assigned and select the box indicating you are a first time user. You will be directed to a page displaying the secure contact information we have on file for your account. You may select from one of three delivery options to receive your TAC; by Phone, SMS (Text) Messaging, or E-mail. Select one contact from the list that you can immediately access and our system will deliver you a TAC within minutes. Enter the TAC you receive on the following page. Depending on your account status, you may have the ability to choose whether or not you want to 1) activate your computer to avoid this registration process in the future or 2) take one-time access to your accounts. If you are on a public computer, you should always choose one-time access so the system does not register the public computer.
Once you have successfully entered your TAC, you will be directed to create and confirm your new password that will be used in combination with your login ID on future logins. You will be required to register each computer that you are using to access online banking, and to re-register the computer each time your browser cache is cleared. If each of the contact options we have on file is inaccurate or out-of-date, or if you are completely locked out, you cannot proceed any further. Please contact us to provide updated information or to unlock your account by calling 512-474-1955 or by coming into any of our branch locations.
During a login, you have five attempts at entering your password. After five unsuccessful attempts your account will be frozen. If you have forgotten your password but have not been locked out, select the box labeled “Forgot Password?” upon login to e-banking. When you are required to securely register your computer or you forget your password and request a new, temporary password, our system will present you with your provided Secure Delivery contact information again.
This security verification measure is enforced and is effective if an unauthorized user or an impostor is attempting deceit by impersonating the primary member to access the account.